Return Policy

1. All sales are final. If doubt, please always ask before you buy.
2. Goods sold are not refundable.
3. We are committed to your satisfaction. We will gladly replace for any defective item, unless described 'as is', 'untested', or with a specified limited warranty.
4. "Defective" items must be returned for testing.
5. Non-defective items will be charged a 30% re-stocking fee. This service only available for a good reason, e.g. not compatible.
6. No refunds for software items or software portion of a purchase, where it could be possible to copy it to one or more CDs.
7. Items must be returned within 7 days of receiving the product.
8. Items must be returned by registered or insured post.
9. Buyers should not expect a "David Jones" style return policy. We accurately describe items including their condition at the time of listing and dispatch - Due to the LOW margins of online sales. If you do not agree with this policy, please do not bid.
10. We will gladly pay for the return postage if we are at fault. for example, if we send you a Biostar motherboard instead of the Asus in the advertisement.
11. However, if the manufacturer is at fault (i.e. not our fault), we will have to ask the customer to pay all postage and handling cost involved (RETURN TO BASE Warranty). Please consider that if you send a vacuum machine back to a shop to claim the warranty, will you expect them to deliver the machine back to you after they fixed it (we pay for return postage)? or expect them to contact you to come and pick it up (you pay for return postage)?
12. Postage and handling fee are not refundable. Those pay to the courier or post office, not us.

Pick Up and COD Policy

1. Sorry, Strictly no Cash On Delivery (C.O.D.).
2. Pick-ups are only possible by appointment only. Some of our items ship directly from our supplier so pick up is impossible.
3. We only accept CASH when pick up, or after your payment cleared into our account.
4. PICK UP is NOT available if you choose to pay via PayPal or Paymate.com.au.
5. We do not hold any responsibility for item sent via normal (regular) post. We can only provide proof of postage for express /registered /insured post.
6. Contact should be made within 48 hours of auction end.
7. Payment must be received within 5 business days for domestic buyers, 9 business days for international buyers, from the close of auction. Failure to do so may result in negative feedback and being blocked from further bidding on items sold by us.
8. Item will be shipped on next working day after payment is fully received. If you want to combine items to save on postage, please advise us to hold your items.
9. Serious buyer only please.
10. Please do not buy if you don't prepare to pay immediately (No excuses or hard luck stories).

Payment

1. Direct bank deposit preferred. Please use your Username as reference. Bank account details follow:
   NAB
   Account Name: Pui Heng CHAN
   BSB number: 085 005
   Account number: 575661731
   Special 1% seller discount if customer use this payment method.
2. Payment via Paymate.com.au is accepted. Pick up is NOT allowed if you choose this payment option. All payments should go to sales@pcsmith.com.au
3. Payment via PayPal is accepted. Pick up is NOT allowed if you choose this payment option. All payments should go to puiheng@gmail.com

4. Money order and cheque also accepted but we can only release goods after payment cleared. you can send your cheque and money order to:

   Pui Heng CHAN
   14 Marjoram Street
   Rosewater
   SA 5013

Support Policy

1. Please do NOT expect us to explain everything in details. We will provide basic support but if you really can't work things out, please pay a technician to fix it for you as I pretty sure you don't want to spend $10,000 and 3 years of hard work to get yourself a computer science degree. :)